We treat your personal data with the maximum care and we use them exclusively to establish a booking agreement and/or to help you find the best accommodation according to your situation.
What personal data we collect and why we collect it
We collect data in 2 ways:
1. Personal data for establishing a booking agreement: to make a booking we will ask for your name, address, telephone number and email address. We need these data to establish the booking agreement. We will share these dates exclusively with the property manager to finalise your booking. We do not share your data with anyone else and we will not use them for promotional purposes without your consent.
2. Anonymous data through our website: we collect anonymous data to analyse our website performance for the purpose of improving our website and services. These data include information like the number of visitors to our website, the number of returning visitors, which geographical area our visitors come from and how much time they spend on our website. This information is anonymous and does not include names, addresses or other personal dates. To analyse our website we use Google Analytics.
Where we send your data
We use your personal data exclusively for the purpose of processing your booking. In order to process your booking, the personal data you provided for this purpose will be sent to Lake Como Holidays who takes care of the further booking process and payments. We do not send your personal data to anyone else.
How we protect your data
We treat your personal dates with the maximum care and keep them safe in a secure environment which is accessible only by our company.
How long we retain your data
We keep your personal dates until 1 year after your holiday. Anonymous dates will be kept for 200 days and will then be cancelled automatically.
What rights you have over your data
You can request to receive a copy of the personal data we hold about you. You can also request that we erase any personal data we hold about you. Please note that this does not include any data we are obliged to keep for administrative, legal or security purposes.
If you fill in our contact form or booking form, the personal and contact information you have provided will be saved in cookies. By using cookies you do not have to fill in your details again the next time you contact us. You can delete cookies whenever you choose on your own device.
Do you have any questions?
We are here to answer them!