Terms & Conditions

By booking our accommodations you accept the following booking conditions.

Our service: Italian Lakes Rentals (ILR) offers online bookings of vacation rental properties as an agent of Lake Como Holiday/Happy Holiday Homes (LCH/HHH).

Property type: All properties are self-catering holiday properties. Flights, transport or transfers to the property are not included.

Availability: Our availability calendars are updated once every hour and are never binding.

Prices: Prices are in EURO per week. Most properties can also be booked for shorter stays. For bookings for less than 7 nights there will be a discount on the weekly tariff of 50% for 2 night, 40% for 3 nights, 30% for 4 nights, 20% for 5 nights and 10% for 6 nights.

Bookings: Booking requests can be submitted by the online booking form or by email. When we receive a request we will double check the availability of the property. If the property is available the Holiday Guest will receive a confirmation email from LCH/HHH with instructions on the deposit payment. A deposit of 30% of the total amount is required to secure a booking. The booking is secured once the nominated credit/debit card is successfully charges or the bank transfer is being received. The remaining balance is due 6 weeks prior to arrival. For bookings taken within 6 weeks prior to the arrival date, full payment is required at the time of the booking. In principle, we do not accept last minute bookings but exceptions are possible.

Deposit: A deposit of 30% of the total amount is required to secure a booking. The booking is secured once the nominated credit/debit card is successfully charges or the bank transfer is being received. The remaining balance is due 6 weeks prior to arrival. For bookings taken within 6 weeks prior to the arrival date, full payment is required at the time of the booking. LCH/HHH is responsible for processing the payments. All payments must be done to LCH/HHH and can be done by credit/debit card or bank transfer.

Final payment: The full balance of the accommodation cost must be paid no later than 6 weeks before the arrival date. If the full balance is not paid on time, LCH/HHH will notify the Guest of this breach of contract and the Guest will have 5 working days to remedy. If the breach is still not remedied, LCH/HHH reserves the right to cancel the booking, and is entitled to retain the deposit as compensation. Payments by credit card will be processed through the merchant partner trading name & company ‘Lake Holiday’.

Cancellation: If the Holiday Guest has to cancel the Accommodation for any reason, immediate notification to LCH/HHH is required. The cancellation is effective from the date a written notification has been received. The cancellation will be acknowledged in writing via email. We will endeavour to re‐book the entire holiday period. If we are able to re‐book the Accommodation for the entire holiday period, then the Holiday Guest will only forfeit the deposit payment. If the Accommodation has already been paid in full, the Holiday Guest is entitled to a 70% refund subject to credit card charges and administrative costs on the Accommodation cost* (*Accommodation cost does not include the following: Service Charge, Damage Waiver and any additional extras/facilities). If we do not succeed in re‐booking the Accommodation, cancellation charges are applicable as detailed below.

Cancellation Charges: The cancellation fee will include the Accommodation cost*, credit card charges and will be subject to administration fees. The cancellation fee will depend upon the amount of time still to elapse before the holiday arrival date.
35 weeks or more No cancellation charge (only deposit)
10 weeks or more Cancellation fee: 50 % of full Accommodation cost
8 ‐ 10 weeks Cancellation fee: 60 % of full Accommodation cost
6 ‐ 8 weeks Cancellation fee: 70 % of full Accommodation cost
4 ‐ 6 weeks Cancellation fee: 80 % of full Accommodation cost
2 ‐ 4 weeks Cancellation fee: 90 % of full Accommodation cost
2 weeks & under Liable for full Accommodation cost

Depending on the reason for cancellation, you may be entitled to claim from your travel cancellation insurance. We strongly recommend that you take out Cancellation Insurance.

7-day free cancellation

For some properties a flexible 7-day cancellation policy applies. The previous mentioned timeframes do not apply to properties which have a 7-day cancellation policy on our website. For these properties it is possible to cancel a reservation free of charge until 7 days before arrival. Within 7 days before check in date, no refund can be offered

Property and booking management: All properties are managed by Lake Como Holiday/Happy Holiday Homes (LCH/HHH), who is responsible for the booking process, payments and the property and who will provide a contact during the stay. A booking is an agreement between this Company and the
Holiday Guest. We accept no liability for undelivered services, problems with payments or any other problem or disagreement between the Holiday Guest and LCH/HHH. The terms & conditions of LCH/HHH are available here and are an integral part of our booking conditions. By paying the confirmation deposit the Holiday Guest accepts the terms & conditions.

Early departure: No refunds will be given for early departure.

Internet: Signal and connectivity may depend on the strength of the signal in your rental property and is not guaranteed.

Alternative Accommodation: Occasionally, it may be necessary to make a material change to the holiday arrangements for reasons such as withdrawal of a property from
LCH/HHH’s portfolio. In this event, LCH/HHH will endeavour to offer an Accommodation of a comparable standard and price to the Holiday Guest. Should the only alternative property be of a higher price, LCH/HHH reserves the right to charge the difference. The Holiday Guest has the right to decline the alternative Accommodation for whatever reason (e.g. price, unsuitability etc.) in which case LCH/HHH will refund the full amount paid, but no other compensation would be payable. The liability of LCH/HHH is limited to, and cannot exceed, the amount paid by the Holiday Guest.

Responsibilities of the Holiday Guest: The Holiday Guest undertakes to keep the
Accommodation and all furniture, fixtures and fittings in the same state of repair and condition as at the start of the holiday and to leave the Accommodation clean and tidy. The number of persons using the Accommodation at any time must not exceed the maximum number as stated on the website.

Damage to Accommodation: LCH/HHH reserves the right to request credit card details of all Holiday Guests paying by wire transfer to cover any costs for rectifying any damages caused by the deliberate, negligent or reckless act of the Holiday Guest to the property or structure. Should this damage come to light after the Holiday Guest has departed, LCH/HHH reserves the right to make a charge to the Holiday Guest’s credit/debit card, or send an invoice for the amount to the registered address. LCH/HHH will, however, make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs incurring to the Holiday Guest at a minimum. At the time of booking, each Holiday Guest is given the opportunity to opt‐in for a ‘Warranty Damage Waiver’. The price of this waiver is determined by the value of the Accommodation. Taking up this damage waiver option will remove any liability of the Holiday Guest (except in the case of deliberate or reckless acts) for damage caused to the property or its contents, up to the value of €1,000. Above €1,000 claims will be made to recoup the extra charges incurred to repair any damage.

Changing a Booking: If the Holiday Guest wishes to make a change to their arrival or departure date after the booking confirmation has been issued, this is only possible subject to availability. The modification request must be received in writing by LCH/HHH before a revised booking confirmation can be issued. The Holiday Guest will not be able to select alternative Accommodation as this would be regarded as a Cancellation (see Cancellation Terms).

Access to Accommodation: LCH/HHH or its representative is allowed to access the Accommodation at any reasonable time during occupancy given early prior notification to the Holiday Guest. The Accommodation and its use are subject to the conditions and regulations of the respective local laws.

Special Requirements: If a Holiday Guest has a disability or special need, LCH/HHH will try to assist in finding suitable accommodation. Such requirements must be specified at the time of booking and confirmed by LCH/HHH. If the Holiday Guest suffers from allergic reactions please take note that although certain Accommodations are advertised as NOT allowing pets, LCH/HHH cannot guarantee that pets have never been in that Accommodation and cannot be held liable in such circumstances.

Complaints Procedure: In the event of any problem or issue arising on agreed arrival date or during the holiday, the Holiday Guest should immediately bring this to the attention of the LCH/HHH or its representative. Complaints regarding cleaning must be made before 9.00 a.m. on the day after arrival by mail including a minimum of 3 photos. LCH/HHH will not be required to issue a refund in the event that the Guest vacates the property before the contact person and/or LCH/HHH has had sufficient time to address the problem. LCH/HHH regrets that claims for compensation cannot be considered after the holiday has ended if there was no such prior notification. Service Fee: The Service Fee includes final cleaning, bed linen and towels provided by the Property’s management company representatives.

Tourist Tax: Tourist Tax may be charged separately from the accommodation costs.

Credit Card Charges: Credit card payment are subject to a surcharge of 2%.

Access & Departure: The Accommodation will be available from 4 pm onwards on the agreed arrival date. Departure time is by 10 am, in order to be able to prepare and maintain the Accommodation to a high standard for the next Holiday Guest.

Right to Refuse Entry: The Property Management Company, their representatives and/or the Company reserve the right to refuse admission or entry to the Accommodation to all or any persons, and may require all or any persons to leave the Accommodation, without refund, whom they consider to be in a material breach of these conditions. This includes persons who cause a nuisance or damage to holiday accommodation or conduct themselves in an offensive or disorderly manner. In such an event the Company will not be liable for making any payment to the Holiday Guest and will retain the total sum paid by the Holiday Guest.

Electricity/Gas/Oil: are included in the booking unless otherwise specified. Fuel for fireplaces or wood burners is generally not provided.

Swimming Pool: Pool opening times are from 1 June to 30 September unless indicated otherwise on the property page.

Lost Property: LCH/HHH or its partners will retain lost property items at their office premises for only 28 days from the date of departure. If items are to be returned to Holiday Guests, the Holiday Guest will be charged postage and packaging, payment of which can be made by credit card. The Company and its partners do not accept responsibility for returning any items and do not return any food or drink.

Alterations & Amendments: Every effort has been made to ensure that information on all websites is correct at the time of publication or at the time of inspection of the Accommodation and all this information and statements made by ILR or by representatives or employees of LCH/HHH are made in good faith and they cannot be held liable for minor changes.

Online Maps: It is not always possible to indicate the exact position of the property on the map shows on the property page. The real position might be slightly different. IRL will not accept any liability for the position indicated on the maps.

Garage/Parking: In general, most Accommodations will have private or public parking available. However, Accommodations located in the centre of towns may be subject to chargeable parking.

Obligation to register: In the regions where it is required by law to provide the local authorities with guest data, it is mandatory for the guests to fill in their data in the secure online registration form in the personal Guest page of LCH/HHH’s management system.

Liability: Any liability of ILR & LCH/HHH and its associates for any damage, expense or loss of any nature whatsoever or for personal injury, suffered by any person from any cause, is excluded as far as permitted by the law.

Force Majeure: ILR & LCH/HHH shall not be liable for changes, cancellations, or any other effect on the holiday, due to any event, which with all due care could not be foreseen
or avoided.

Final provisions: If any provision is invalid or unenforceable, the remaining provisions shall remain in force and effect. Any invalid or unenforceable provision shall be replaced by a valid provision, the effect of which is the closest possible to the intended purpose and effect of the invalid or unenforceable provision.

Privacy: We treat personal dates with extreme care. Personal data are made available only to the property manager in order to establish a booking. For details, please read our Privacy policy.

More information? Contact us at info@italianlakesrentals.com

www.italianlakesrentals.com is a website of Italia di Charme, Italy travel & hospitality specialist since 2008.